Frequently Asked Questions (FAQs)

Will I receive the same product as seen in the picture?

Yes, you will receive the same product as seen in the picture. However, slight colour variations may be observed because of multiple reasons like lightning effect, etc.

How do I place an order?

You can place an order by selecting the size of your favourite jacket and then adding that jacket to your cart.

How can I pay at Jacketstown?

We accept all major cards including Visa cards, Mastercards, American Express, and Discover cards.

How long will it take to receive my order?

Normally it takes 12-15 business days to ship the item. However, there can be slight delays based on multiple reasons like shipping partner delays, product with multiple patches, etc.

What if my order is charged with customs duty?

We are not responsible for any custom clearance in your country. We have no control over these charges and cannot predict what they may be

Can I cancel my order?

You can cancel your order within 3 days of your purchase.

How can I return item?

Please read our return and refund policy to return an item.